Troubleshooting
Commonly asked questions and answers about using the app.
- How do I cancel my LIFE Ascent Subscription?
- Why was I unable to join the Circle to which I was invited?
- I'd like to delete my account, but I already deleted the app
- What do I do if the Username I want to use is taken?
- I deleted my account and now I don't want to delete it anymore!
- Why are your password requirements harder than other apps?!
- Help, I forgot my password! What do I do?
- Why aren't you guys responding to me?!
- I just logged in and all of my data is gone! What's happening?
- Why haven't I gotten my confirmation code?
- What do I do if I have a typo in my email address when creating an account?
- Why can't I change my profile name or picture?
- Why am I having problems starting or ending my fast?
- How do I edit or delete a fast?
- Why can't I start a fast if my phone time is not set to Automatic?
- I feel like the app is down, how can I check that?